Select Find and fix audio playback problems or Find and fix audio recording problems , and click Next. Select the device you want to troubleshoot, and then click Next and follow the instructions. If the Windows Audio Troubleshooter says it is working correctly, any remaining problems are probably not due to the HP computer hardware or Windows software.
If you are using external speakers or headphones, they might be faulty. Try using another set of speakers, or a pair of headphones. If the second set of speakers or headphones produces sound without problems, the first set is probably faulty. If you still have problems or are not using Windows 10, the following documents may help. Many audio problems after upgrading Windows 10 can be fixed by a few basic steps.
We recommended you try these solutions first. The next step is to reinstall the audio driver. Go to the Software and Driver Download page , find your product, and go to its download page. Restart your computer, then run HP Audio Check and follow the instructions. The HP Support Communities may have information, or you can ask the experts directly. Audio settings and configuration depend on the computer model, the operating system, and any external equipment such as headphones, speakers or external micorphones.
There may be specific information for your computer. Go to the Product Selector Page and select your product, and see if there is information specific to your product. If this doesn't solve your problem follow the audio troubleshooting steps in I have no sound or my sound is not working on this page. Many Conexant problems are due to the driver not being up to date. This video contains instructions for checking if your drivers are up to date. If you're looking for a specific driver, visit the Software Download Page to select your product, and then download the driver you're looking for.
If you get the following message when starting up the computer "Failed to create Conexant Audio Factory, the SmartAudio will now exit", follow the instructions in Failed to Create Conexant Audio Factory. There are no specific instructions for installing RealTek drivers.
This video contains general instructions for checking if your drivers are up to date. There are no specific drivers for the Beats audio and speakers built into your laptop, so you need to use the Windows update tool to ensure you have the correct audio drivers.
This video contains general instructions for checking if your WIndows 10 drivers are up to date. There are many possible causes of microphone problems, and these basic steps should help resolve the most common ones. If you're using an external microphone with an app such as Zoom or Mesenger the problem could be due to the headset or the configuration of the app. Resolving Microphone Problems Windows 10, 8 contains detailed steps for solving microphone issues.
If you have an external microphone and still have problems, we recommend visiting the manufacturer's support website. If you're using an app such as Zoom or Skype, you may need to check its audio configuration. Use the app's help, or go to the relevant support website for more information.
For example:. Zoom support. Try these steps Check your speaker and headphone connections for loose cords or cables. Make sure the mute setting is not turned on, and try turning up all the volume controls. Remember some speakers and apps have their own volume controls.
Be sure to check them all. Try connecting your speaker and headphones to a different USB port. If your cables and volume are OK, see the next sections for additional troubleshooting.
Check to make sure your audio devices aren't muted and haven't been disabled. To update your audio driver automatically In the search box on the taskbar, type device manager , then select it from the results. To uninstall your audio driver In the search box on the taskbar, type device manager , then select it from the results. Restart your PC. This restart will automatically prompt your PC to reinstall your audio driver.
To use the generic audio driver that comes with Windows In the search box on the taskbar, type device manager , then select it from the results. To roll back your audio driver In the search box on the taskbar, type device manager , then select it from the results. Restore your PC from a system restore point When Microsoft installs updates on your system, we create a system restore point in case problems arise.
Many updates require you to restart your device. To check and see if you have installed updates pending and need to restart Save your work and close all open applications. Select one of those restart options to apply the updates Need help with Windows Update? If restarting doesn't help, see the next section for additional troubleshooting. If you have microphone issues, make sure your privacy settings are configured properly. Need more help? Join the discussion. Was this information helpful?
Yes No. Thank you! Any more feedback? The more you tell us the more we can help. Can you help us improve? Resolved my issue. Clear instructions. Easy to follow. No jargon. Pictures helped. Didn't match my screen. Incorrect instructions. Too technical. Not enough information. Not enough pictures. Any additional feedback? Submit feedback. If you have checked all your connections and ensured you do not have sound muted!
To fix sound problems you can try to reinstall the Driver yourself or use an automatic Driver Update Tool to do this for you. Windows computers come with a built-in utility called Device Manager which allows you to uninstall, install, and update device drivers. Most audio and sound driver problems occur due to corrupt device driver files. You can fix such errors by uninstalling and reinstalling the concerned device driver. To fix your Drivers problems you will need to know the particular model of the Audio device you are having problems with.
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