I use Apples, l I really know nothing about troublshooting Windows, I know how to use it just fine, but thats it. In all honesty, I don't even know if this is a Vista problem, or a hardware problem. My girlfriend has a 2 year old HP laptop with Vista. She just got Comcast internet. They both worked fine for 2 days. Then 2 nights ago, her machine just shut off for no reason, she booted it back up, and now no internet. My Mac works fine, so I know its not the Airport. I unplugged the Airport, reset the modem, and the HP, plugged it in directly, still no internet.
I plugged the MacBook in directly, works fine. So I isolated it to the HP laptop. The wierd thing is her computer shows full signal, excellent connection, when connected to the Airport, or directly -- it just doesn't work. So, tell me what to look at or check for. Any help is greatly appreciated.
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Details required :. Cancel Submit. This post will show you how to restart a router and modem. Sometimes, your antivirus programs may interrupt and block your network connection. Then, check to see whether your internet connection is recovered or not. There is also a chance that a large amount of cache on your machine preventing you from connecting to your Internet.
After struggling among nearly all advanced fixes without success, you may get your issue fixed by a simple action. Therefore, just check for all your internet-related cables, fasteners, F connectors, splitters , coax, etc.
In this post, we will show you how to do this job on different operating systems. Step 2. Input tracert www. Step 3. I've been trying to call Comcast but I can't get through. Any help will be greatly appreciated. Thank you. Joined Oct 2, Messages 65, DaveA David. Trusted Advisor. Spam Fighter. Joined Nov 16, Messages 17, Have you tried right clicking the "Network" icon in the systray and opening "Network and Sharing Center"?
Joined Aug 28, Messages I got this same problem with my Laptop that has Vista. Comcast works fine with my PC Xp, but not the Laptop. I even used my Laptop at other peoples houses internet without any issues, just plug and play but it wont connect to my connection.
Gulo Luseus. Joined May 12, Messages 2, MAy sound strange, but unplug the modem completely- line, power, everything. Then plug it all back in and connect to comouter. She has not been able to connect to the net, us, or anywhere since that time and working with the ComCast support staff I have become convinced that they have no clue what they are doing.
What convinced me of that was that the latest ComCast support tech to visit her office told her are you ready for this? The modem still wont allow her to connect. Oh, and this is the 3rd modem ComCast has given her. Oddly, we have three other customers who also run Vista, and also just went through modem upgrades two are Charter Comm customers, one is another ComCast customer. All these customers did their modem upgrades with ease - kind of a slam-dunk. But this one customer? It appears that the Vista machine IS receiving signals, but it just cant send any back and I am at a loss to find what might be preventing that again, took down all firewalls and still no connection.
Can anyone suggest what this problem might be? Feel free to ask refining questions - I understand I am giving limited info here, but I want to help this customer. She was connecting just fine right before they installed these new modems, but since, nothing! I find it hard to believe that any person let alone our client has such a unique copy of Vista she doesnt that she cannot connect.
No, this is a desktop PC, not portable - but all hardware cables, ports, etc.
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